FAQ Deutschlandsemesterticket

With the Deutschlandsemesterticket, you can travel on local and regional public transport throughout Germany. On this page, you’ll find answers to the most important questions about your ticket: How do you activate it? Where and how can you use it? What happens if you’re spending a semester abroad, de-registering from university, or if you lose your smartphone? We’ve also put together information on refunds and data protection for you.

Activation of the Deutschlandsemesterticket

You can find detailed instructions on how to activate the Deutschlandsemesterticket below:

Instructions for setting up the Deutschlandsemesterticket in the MVB app (PDF)

Please note that activation of the Deutschlandsemesterticket for the winter semester | summer semester is only possible starting from 25.09. | 25.03.

The University of Applied Sciences Magdeburg-Stendal does not automatically transmit any data to MVB or MVB's service provider. If you would like to use the Deutschlandsemesterticket, please instruct the University of Magdeburg-Stendal to pass on data to the provider via this registration form.

When using the university's single sign-on procedure, you will be informed separately of the type of data passed on and its purpose. Your personal data will only be transmitted to the provider after you have consented.

How can I provide proof that I have a Deutschlandsemesterticket?

The Deutschlandsemesterticket is available to you via the "MVB app". In order to access it, you need to have the latest version of the app installed on your smartphone and have created an account there.

If you want to access the Deutschlandsemesterticket in the "MVB app", you must have re-registered for the semester for which the Deutschlandsemesterticket is to be valid by paying the semester fee to Magdeburg-Stendal University of Applied Sciences on time. The payment receipt must be listed in the university's master data.

The Deutschlandsemesterticket is only valid in combination with a valid photo ID (ID or passport).

Data Privacy Protection

The Deutschlandsemesterticket for students at the University of Magdeburg-Stendal was realized through an agreement between the Studentenwerk Magdeburg and the Magdeburger Verkehrsbetriebe (MVB).

Data protection notice in accordance with Art. 13 DSGVO

Your personal data will be processed for the following purpose:

"Students who wish to use this service must register themselves with the easy.GO service in accordance to the instructions available on the website and voluntarily allow the transfer of data from the University of Applied Sciences Magdeburg-Stendal to the provider as part of this registration. When using the university's single sign-on procedure, students are informed separately about the type of data passed on and its purpose. Personal data will only be transmitted to the provider after the students have given their consent."

Legal basis:

Art. 6 Abs. 1a (consent) in conjunction with Art. 6 Abs. 1b (contract fulfillment) DSGVO

The data will be transferred to the following provider:

Recipient:
TAF mobile GmbH
Leutragraben 2-4
07743 Jena

The company TAF mobile GmbH was commissioned with the technical implementation by means of contracts with MVB.

Information on the controller and your rights in relation to the processing of personal data can be found in the TAF mobile GmbH privacy policy at:
https://www.tafmobile.de/datenschutzerklarung/

Contact details of the data protection officer:

TAF mobile GmbH
Leutragraben 2-4
07743 Jena

E-Mail: datenschutz@tafmobile.de

The client of TAF mobile GmbH is MVB.

Contact details of MVB:

Magdeburger Verkehrsbetriebe GmbH & Co.KG
Otto-von-Guericke Straße 25
39104 Magdeburg
Telefone: 0391 5480

E-Mail: info@mvbnet.de

Contact details of the data protection officer:

Magdeburger Verkehrsbetriebe GmbH & Co.KG
Otto-von-Guericke Straße 25
39104 Magdeburg

E-Mail: datenschutz.mvb@mvbnet.de

You can find MVB's privacy policy here:
https://www.mvbnet.de/datenschutzbestimmungen/

Is my university student ID valid as a Deutschlandsemesterticket?

No.

You must always present your valid Deutschlandsemesterticket using a smartphone in combination with an official photo ID.

The student ID card is still available via the UniNow app.

Why was the Deutschlandsemesterticket introduced?

Based on a vote among students at the University of Applied Sciences Magdeburg-Stendal, the majority voted in favor of introducing the Deutschlandsemesterticket.

For which time period is the ticket valid?

The Deutschlandsemesterticket is available starting from summer semester 2025 and is valid from the first day of the respective semester (01.10. winter semester | 01.04. summer semester) for which the semester fee has been paid. It is valid until the last day of the respective semester (31.03. winter semester | 30.09. summer semester).

If you decide to exmatriculate during the course of the semester, you can still use the Deutschlandsemesterticket until the end of the semester.

Caution! This is only possible if the ticket was activated before you exmatriculated.

I do NOT need the Deutschlandsemesterticket, do I still have to pay the fee?

YES!

Re-registration/matriculation is only possible if the full semester fee has been paid.

I already have a Deutschlandticket. Is a conversion possible?

It is not possible to convert the Deutschlandticket into the Deutschlandsemesterticket.

Please cancel your Deutschlandticket within the deadline in accordance with the applicable regulations and activate your Deutschlandsemesterticket in the "MVB app".

Payment in installments

Unfortunately, it is not possible to pay the semester fee in installments.

I can no longer afford to pay for the semester ticket due to the introduction of the Deutschlandsemesterticket. Where can I turn for financial support?

Magdeburg-Stendal University of Applied Sciences does not offer financial support for students in financial need.
Students who find themselves in financial difficulties can seek advice from the Studentenwerk Magdeburg.

Social counseling of the Studentenwerk Magdeburg

When is it possible to get a refund?

Semester abroad/entitlement to free transportation
If you spend a semester abroad during your studies, or are entitled to free transportation in accordance with §§ 145 bis 147 Sozialgesetzbuch IX, you can have the amount due for the Deutschlandsemesterticket reimbursed for this period.

To do so, the following documents must be submitted to the Studentenwerk Magdeburg (refund@studentenwerk-magdeburg.de) by 15.09. (winter semester) | 15.03. (summer semester):

  • Request for refund
  • Proof of stay abroad (e.g. proof of internship, documents for the Erasmus semester, etc.) or proof of exemption from transportation (official ID, supplementary sheet and stamp)
  • Proof of payment of the semester fee
  • Valid matriculation certificate

Please note that the fee will only be refunded during the semester for which the application was submitted.

Exmatriculation
If you end your studies during the semester, a refund is not possible in accordance with § 5 Abs. 1 of the Studentenwerk Magdeburg fee regulations.

Re-registration/Matriculation
If you have already paid the fee for the coming semester but will not be studying that semester, the entire semester fee and the Deutschlandsemesterticket can be refunded upon request.

Caution!
In order to receive a refund, the application for exmatriculation/withdrawal of matriculation (at the start of studies) must be submitted by 15.09. (winter semester) | 15.03. (summer semester) completed in full (including the discharge notes) to the Service Department for Studies and International Affairs

Campus Herrenkrug
Building 2, Room 0.08 or

Campus Stendal
Building 2, Room 2.23

E-Mail: studierendenservice@h2.de

After this deadline, a refund can only be granted if you withdraw in person by 24.09. (for the winter semester) / 24.03. (for the summer semester) during the office hours of the Registrar's Office (House 2, Room 0.08 in Magdeburg or House 2, Room 2.23 in Stendal). Please note the respective office hours.

After this point, a refund of the Deutschlandsemesterticket can no longer be guaranteed.

The refund for the Deutschlandsemesterticket will be issued to the account from which the semester fee was paid when you re-registered.

Reimbursement of the Studentenwerk fee and the student body fee must still be applied for by 31.10./30.04. at Studentenwerk Magdeburg. Further information on this can be found here.

Smartphone lost | broken – Now what?

The use of the "MVB app" and the Deutschlandsemesterticket is still possible after re-downloading the app on a new device, as long as you are enrolled for the semester in question.

Can it be used offline?

The smartphone must be connected to the Internet once at the beginning of each month in order to download the ticket. Once you have done this, you can retrieve your Deutschlandsemesterticket in offline mode.

When the ticket is called up, an initial message appears stating that there is no internet connection, however the ticket will still be displayed.

Please note that an automatic logout will take place if you have not opened the “MVB app” for 30 days. However, the Deutschlandsemesterticket is only displayed when you are logged in. It is therefore advisable to open the app regularly so that you always have your Deutschlandsemesterticket to hand for ticket checks.

Please check that the ticket is displayed before you board!

Language Settings in the App

Support MVB

You can contact MVB support as follows:

Contact | Hochschule

Enrolment Office

Breitscheidstr. 2
39114 Magdeburg

Email: studierendenservice@h2.de

Contact | Studentenwerk

Studentenwerk Magdeburg

Ute Hellwig (CEO)
Institution under Public Law
J.-G.-Nathusuius-Ring 5
39106 Magdeburg

Email: geschaeftsfuehrung@studentenwerk-magdeburg.de

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